Refund policy

Return and Refund Policy

At True Tone Limited, we want you to be completely satisfied with your purchase.
If for any reason you are not, we offer a straightforward returns process.

45-Day Return Policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • It must be unused, and in its original packaging.

To start a return, please contact us at info@truetonespeakers.com.
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Please note:

  • Unless your item is defective or incorrect, you may be responsible for return shipping costs.

  • We recommend using a trackable shipping method.

You can always contact us at info@truetonespeakers.com for any questions about returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

  • The item is defective;

  • The item is damaged;

  • You receive the wrong item.

We will evaluate the issue and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once your return is accepted, you can place a new order separately for the desired item.

European Union Consumer Rights

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, under the EU Consumer Rights Directive.

To exercise this right:

  • The item must be in the same condition that you received it.

  • It must be unused and in its original packaging.

  • You will need the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, and you have not received your refund, please contact us at info@truetonespeakers.com.

Contact Information

For all return, refund, or exchange queries, please contact: info@truetonespeakers.com


📍 True Tone Limited
86-90 Paul Street, London, EC2A 4NE, United Kingdom
Company Registration No: 11286737
VAT Number: GB480325209