We currently ship to the EU, UK, United States, Canada, Japan, Australia and New Zealand.

If you are located outside these regions, please contact us at info@truetonespeakers.com. We’ll do
our best to accommodate your request. Each pair is carefully packaged and arrives ready to set up in minutes.

 

45-day home trial & returns

• Every True Tone system comes with a 45-day home trial, giving you time to experience the speakers in your own space. We’re confident you’ll love them.
• If you choose to return your order within this period, we will arrange collection for you. A return fee will be deducted from your refund to cover collection and handling.
• We aim to keep this as straightforward as possible, and will confirm the applicable fee at the time of return.

 

Delivery times

• In-stock items are typically dispatched within 2–3 working days.
• For pre-orders, estimated delivery timings are shown on the product page.
• Once your order has shipped, you will receive tracking details via email.

 

Duties and taxes

• All duties and taxes are included in the purchase price for EU and UK orders, so there are no additional charges on delivery.
• For orders outside the EU and UK, local import duties and taxes may apply. These are set by your local authorities and are the responsibility of the customer.

 

Packaging & returns conditions

• Your speakers are carefully packaged to ensure safe delivery and should be returned in their original condition and packaging.
• Returns that show signs of damage or misuse may be subject to a deduction.

 

If something isn’t right

If your order arrives damaged or there is an issue with delivery, please contact us at info@truetonespeakers.com and we will resolve it promptly.