Free EU, UK & NZ shipping.

If you are located outside these regions, please contact us at info@truetonespeakers.com. We’ll do
our best to accommodate your request. Each pair is carefully packaged and arrives ready to set up in minutes.

 

45-day home trial & returns

• Every True Tone system comes with a 45-day home trial, giving you time to experience the speakers in your own space. We’re confident you’ll love them.
• If you are a UK or EU consumer, there is no collection fee within your 14 day statutory cancellation window. After that, but still inside the 45 days, a return collection fee of £130 in the UK or €150 in the EU is deducted from your refund. Outside the UK and EU there is no statutory cancellation window to waive, so a fee of €300 applies from the day your order is delivered, charged in euros or the equivalent in your order currency on the date the refund is issued. The fee applies once per order, whatever the number of items or packages. That fee is always waived if anything is faulty, damaged in transit or incorrect.
• We arrange the collection and aim to make returns as straightforward as possible.
• Full details, including how refunds are issued, are in our Returns & Refund Policy.

 

Delivery times

For pre-orders, estimated delivery is December 2026. If we have not dispatched your order by 31 July 2027, you can cancel for a full refund at any point after that date. This is a backstop, not our target.

• Each pair is assembled to order.
• Your estimated delivery window is shown on the product page and confirmed once your set moves into assembly.
• Once your order has shipped, you will receive tracking details via email.

 

Duties and taxes

• All duties and taxes are included in the purchase price for EU, UK and New Zealand orders, so there are no additional charges on delivery.
• For orders outside the EU, UK and New Zealand, local import duties and taxes may apply. These are set by your local authorities and are the responsibility of the customer.

 

Packaging & returns conditions

• Your speakers are carefully packaged to ensure safe delivery and should be returned in their original condition and packaging.
• Returns that show signs of damage or misuse may be subject to a deduction.

 

If something isn’t right

If your order arrives damaged or there is an issue with delivery, please contact us at info@truetonespeakers.com and we will resolve it promptly.