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FAQs
The T1 Signature is a pre-order, with estimated delivery in December 2026. Each pair is assembled to order and we build in the sequence orders come in. We ship with DHL and send tracking on dispatch. If the schedule moves we will email you rather than leave you to find out from this page.
Payment is taken in full at checkout. In the UK and New Zealand we currently take payment by bank transfer, and the details come with your order confirmation. Card payment is coming shortly. If you have any questions about paying for your order, email info@truetonespeakers.com and we will walk you through it.
Yes, at any time before your pair is dispatched, for a full refund with no fee. Email info@truetonespeakers.com and we will process it.
Every pair comes with a 45 day home trial from the date of delivery. Unpack them, set them up properly, and give them real time in your own room. If they are not right, get in touch and we will arrange collection. If you are a UK or EU consumer, there is no fee within your 14 day statutory cancellation window. After that, but still inside the 45 days, a collection fee of £130 in the UK or €150 in the EU is deducted from your refund. Outside the UK and EU there is no statutory window to waive, so a fee of €300 applies from the day your order is delivered. That fee is always waived if anything is faulty, damaged in transit or incorrect, and cancelling before dispatch is always free.
The United Kingdom, the European Union and New Zealand. All duties and taxes are included in the price shown, so there is nothing to pay on delivery, and New Zealand orders ship delivery duty paid. We will confirm any customs formalities with you in good time before dispatch. If you are outside these regions, email info@truetonespeakers.com and we will tell you honestly whether we can reach you.
Three years from delivery, covering defects in materials and workmanship. Your statutory rights as a consumer sit on top of that. Being connected helps here. Firmware updates arrive over the air, and we can diagnose most problems remotely, so a fault does not automatically mean packing anything up. If a unit does need to come back to us, email first and we will arrange it.
True Tone Limited, registered in England and Wales, company number 11286737, VAT GB480325209. The speakers are made in Europe, with final assembly and tuning in the Netherlands. Wherever you are, you buy from True Tone Limited. We are responsible for the contract, the warranty and any return. Email info@truetonespeakers.com. Ask us anything, including whether these are the right speakers for your room. We will give you a straight answer.